Contact Us
How Can We Help?
For all inquiries, please email us at support@chayegu.com. Our support team is available Monday through Friday, 9:00 AM – 5:00 PM Eastern Time, excluding public holidays.
Expected Response Time
Most inquiries receive a reply within 2 business days. Please refrain from sending duplicate messages for the same request, as this can slow down our review process. Whenever possible, reply within your original email thread to help us assist you more efficiently.
Information to Include
- Order number and checkout email for questions about an existing purchase
- Product name or product link for pre-purchase inquiries
- Photos when reporting damage, defects, or an incorrect item
All returns require prior approval. Please do not ship items to any address found elsewhere on the site; authorized return instructions will be provided once your request has been reviewed.